My opinions and insights about the products and services I've used may save you time and trouble before you make your next purchase or help you find that book, hotel or gadget that you've been hoping to find.

Monday, January 9, 2012

Delta Airlines

My son is currently attending college in Montana, and he recently flew home for the holiday break. We purchased his ticket online from Delta Airlines a couple months in advance to be sure he had a ticket and to get a good price on the ticket. Delta was the lowest cost airline we could find that flew to Bozeman, Montana.

I was worried about extra fees that he might be charged with at the airport since, as a college student, he did not have lots of cash to bring, so I checked the baggage police. The itinerary we received with the ticket confirmation said that the ticket price included one checked bag. Great.

On the way home from Montana, he brought only a carry-on, so it didn't matter. On the way back after Christmas, however, he had some extra things he wanted to bring so we packed him a suitcase to be checked. Upon arrival at the airport, he was told that the checked luggage would require an additional fee of $25. We had not brought a copy of the itinerary with us to dispute the fee, and I was not in the mood to argue, so we just decided to pay the additional fee.

We handed the Delta baggage checker two twenty dollar bills for the $25 fee. Even though they do accept cash, she told us that they do not make change and could not accept our cash as presented. Fortunately, I was there and had a debit card to use for the fee. A fee, I might add, that should not have existed according to the terms under which we purchased the original ticket.

The route we chose, because of the lower cost involved two stops, one in Detroit and another in Minneapolis. The Minneapolis flight was delayed and nearly canceled because they did not have enough flight attendants available for the flight. They managed after a significant delay to call in someone to take the flight on short notice.

The flights themselves were ordinary, but the delay and especially the extra fee tacked on despite our having been told that the first checked bag was already included in the ticket price, however, force me to give Delta Airlines, a negative rating. If there's another option available for even a little more, take it instead. Any difference in price in Delta's favor will probably be eaten up by erroneous baggage fees anyway.

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